Service Terms

Spacegrid provides comprehensive real estate data services and platform access across multiple regions and markets. Our Services: • Real Estate Data Analytics: Comprehensive property and market data analysis • Custom Reports: Tailored market insights and property valuations • API Access: Real-time data integration for your applications • Market Intelligence: Trend analysis and forecasting tools • Interactive Maps: Geographic data visualization and analysis Service Promise: • 99.9% platform uptime guarantee • Real-time data updates and synchronization • 24/7 technical support and platform monitoring • Secure data transmission and storage • Scalable solutions for individual and enterprise needs

We provide real estate data coverage across major markets: Primary Markets: • United States: All 50 states with comprehensive MLS data • Canada: Major metropolitan areas and provinces • United Kingdom: England, Scotland, Wales coverage • Australia: Major cities and regional markets Data Coverage: • Residential properties: Single-family, condos, townhomes • Commercial real estate: Office, retail, industrial, multifamily • Land and development opportunities • Market trends and demographic data Service Levels: • Standard coverage: Major metropolitan areas • Premium coverage: Extended regional data • Enterprise coverage: Custom geographic requirements • API access available for all coverage areas

Transparent pricing with scalable service options: Starter Plan: • Basic market data access: $99/month • Up to 1,000 property lookups per month • Standard reports and analytics • Email support during business hours Professional Plan: • Advanced analytics: $299/month • Up to 10,000 property lookups per month • Custom report generation • API access with rate limits • Priority support Enterprise Plan: • Unlimited data access: Custom pricing • Unlimited property lookups and API calls • White-label solutions available • Dedicated account management • 24/7 premium support Additional Services: • Custom data integration: Quote-based pricing • Historical data packages: $50-$500 per dataset • Consulting services: $200/hour • Training and onboarding: Included in Enterprise

Multiple ways to access and receive real estate data: Platform Access: • Web-based dashboard: Real-time access 24/7 • Mobile-responsive interface for on-the-go access • Downloadable reports in PDF, Excel, CSV formats • Interactive maps and visualization tools API Integration: • RESTful API with comprehensive documentation • Real-time data feeds and webhooks • SDKs available for popular programming languages • Rate limiting based on subscription tier Data Delivery Methods: • Instant platform access for standard queries • Scheduled reports delivered via email • FTP/SFTP for large data transfers • Custom integration solutions for enterprise clients Response Times: • Platform queries: Instant to 2 seconds • Custom reports: 5-15 minutes • Large data exports: 30 minutes to 2 hours • API responses: Sub-second for most endpoints

Ensuring high-quality, reliable real estate data: Quality Standards: • Data accuracy rate of 95%+ across all sources • Regular validation against multiple data sources • Automated quality checks and anomaly detection • Manual review processes for critical data points Data Sources: • Multiple Listing Services (MLS) where available • Public records and government databases • Verified transaction data from trusted partners • Regular updates from primary data providers Quality Assurance: • Daily data refresh cycles for most markets • Quarterly comprehensive data audits • User feedback integration for continuous improvement • Error reporting and correction processes Data Freshness: • Property listings: Updated every 15-30 minutes • Market statistics: Daily updates • Public records: Weekly to monthly updates • Historical data: Continuously expanding archives

Comprehensive support for all technical aspects: Support Channels: • 24/7 platform monitoring and incident response • Live chat support during business hours • Email support with 4-hour response time • Phone support for urgent technical issues Support Levels: • Starter: Email support, knowledge base access • Professional: Priority email, live chat support • Enterprise: Dedicated support team, phone support Technical Services: • API integration assistance • Custom data mapping and transformation • Platform training and onboarding • Performance optimization consulting Response Times: • Critical issues: 1-2 hours • High priority: 4-8 hours • Standard requests: 24-48 hours • Feature requests: Evaluated quarterly

Specialized services for large organizations: Custom Solutions: • White-label platform deployment • Custom data integration and ETL processes • Dedicated cloud infrastructure • Custom reporting and analytics tools Professional Services: • Data migration from existing systems • Custom API development and integration • Training programs for teams and organizations • Ongoing consulting and optimization Service Level Agreements: • 99.9% uptime guarantee with penalties • Dedicated account management • Priority feature development • Custom support response times Deployment Options: • Cloud-hosted solutions (AWS, Azure, GCP) • On-premises deployment available • Hybrid cloud configurations • Private cloud instances for sensitive data

How we handle service disruptions and issues: Common Issues: • Platform downtime or slow performance • Data accuracy concerns or missing information • API rate limiting or access problems • Report generation failures Issue Resolution: • Automatic monitoring and alerting systems • Immediate notification of service disruptions • Regular status updates during incidents • Post-incident analysis and improvement plans Compensation: • Service credits for verified downtime • Extended subscription periods for major disruptions • Priority support for affected customers • Refunds for service level agreement violations Prevention Measures: • Redundant infrastructure and failover systems • Regular maintenance windows with advance notice • Continuous monitoring and performance optimization • Proactive capacity planning and scaling